The fine print

Deposits and refunds

Last updated November 2026.

Right now, no money is taken. Deposits are not open yet. Holding an order only means leaving your email. The rest of this page is how deposits will work once they open.

Plain version: your deposit holds your place in the first batch. You can have it back any time before your order ships, for any reason.

How the deposit works

A deposit reserves a pair from the first production run. It counts toward your price. It isn't the full payment, and you owe nothing more unless you choose to complete the order.

Before we ship, we'll email you the final total, including the balance and any shipping and tax, and ask you to confirm. If you don't confirm, we refund your deposit.

Refunds

Email alex@granqworks.com from the address you ordered with and we'll refund your deposit to your original payment method. We aim to process it within two business days. Your bank may take several more days to show it.

If production is delayed or cancelled

We're aiming for summer 2027, and we'll confirm a real date before we take any money. This is an estimate, because the product is still in development. If that date changes, we'll email you with the new date and you can get a full refund or keep your place. If we don't go ahead with production, we'll refund every deposit in full.

After your order ships

Unworn items with tags can be returned within 30 days of delivery for a refund of the price paid. Email us to start a return. A separate return policy for worn items may be added before the first batch ships.

Cool Whites is a trade name of Granq Works Ltd., a Colorado limited liability company. Questions: alex@granqworks.com